Here are a few pointers needed when handling calls for Open-float.
See below details needed to be captured and find attached a Chit-sheet guide for Openfloat.
Team Calls Please ask for the below info before raising a ticket if you get a query from an Open Float Merchant
Merchant's Name/Open Float ID:
Phone Number/Email:
Open Float Trans ID:
Mpesa Reference:
Amount:
In case of a pending float top up Bank
Merchant's Name:
Bank:
Date:
Amount:
NB: Confirm with the merchant if they have submitted the request online.
Pending Float Top up Mpesa
Merchant's Name/Open Float ID:
Mpesa Code:
Amount: