The Pesapal customer support Code of Conduct is a set of guidelines that outlines the expected behavior and performance of our customer support team members. These guidelines are designed to ensure that team members provide high-quality service to our customers and maintain a positive and professional work environment. 

The qualities enshrined within our code of conduct are guided by our organizational culture and objectives, with the ultimate aim of moving towards our company mission and vision. Some of the core pillars of our code of conduct are listed below. 

Professionalism: Team members should always conduct themselves in a professional manner, treating customers and colleagues with respect and courtesy. This includes being polite, responsive, and providing accurate and helpful information. 

Teamwork: Team members should work together to provide the best possible service to customers. This includes collaborating with colleagues on projects and daily activities, communicating effectively, and being willing to help others. 

Punctuality: Team members should be punctual and arrive on time for work and scheduled meetings. They should also meet deadlines and respond promptly to customer requests. 

Proactivity: Team members should be proactive in identifying and addressing customer needs, anticipating potential issues, taking up additional responsibilities, in the pursuit of continuous learning, and making suggestions for improvements where necessary. 

Accountability: Team members should take responsibility for their actions and be accountable for their performance. This includes providing accurate and timely information, following through on commitments, and owning up to mistakes. 

Workplace etiquette: Team members should adhere to appropriate workplace etiquette, such as being respectful of others' time, being considerate of others' needs, and maintaining a clean and organized work area. 

In summary, by adhering to these and more guidelines, Pesapal’s customer support team members can provide high-quality service to customers and maintain a positive and professional work environment. This leads to increased customer satisfaction, improved team morale, and better overall performance.